Communication

Who do parents/carers contact at school?

When do I contact the class teacher?

• Queries about lessons and what is being taught
• Queries about friendships
• Concerns around daily medical needs e.g. my child may need help because they’ve hurt their arm or my child may need help when using the toilet
• My child is being collected by…………………….. tonight (For children in Reception to Year 2 – please tell staff on a morning)
• Change to family circumstances
• Seesaw messages or emails may not be seen in the day, if there is a change in circumstances on the day please contact the school office.

When do I contact the Pastoral Lead?

• I feel my child needs additional support in school, for example due to them feeling worried, a change in family circumstances, ongoing friendship issues

When do I contact the SENCO?

• If you have a query relating to an EHCP

When do I contact the Headteacher?

• If you have a Safeguarding concern about a child
• If you have a concern about a staff member
• To give positive feedback

When do I contact the school office?

• My contact details have changed
• My child will be arriving late to school today
• We have an appointments in school time
• There has been a change or there is a new allergy
• My child will be absent from school due to illness
• Change to pick up arrangements on the day
• My child needs medicine in school
• Term dates 
• School trips 
• School events 
• Dinners
• We are wanting to take our child on holiday in school time
• System queries 
• Music lessons
• After school clubs

If you are unsure who to contact – contact the school office !