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Who do parents/carers contact at school?

When do I contact the class teacher?

  • Queries about lessons and what is being taught
  • Queries about friendships
  • Concerns around daily medical needs e.g. my child may need help because they’ve hurt their arm or my child may need help when using the toilet
  • My child is being collected by…………………….. tonight (For children in Reception to Year 2 – please tell staff on a morning)
  • Change to family circumstances
  • Seesaw messages or emails may not be seen in the day, if there is a change in circumstances on the day please contact the school office.

 

When do I contact the Pastoral Lead?

  • I feel my child needs additional support in school, for example due to them feeling worried, a change in family circumstances, ongoing friendship issues

 

When do I contact the SENCO?

  • If you have a query relating to an EHCP

 

When do I contact the Headteacher?

  • If you have a Safeguarding concern about a child
  • If you have a concern about a staff member
  • To give positive feedback

 

When do I contact the school office?

  • My contact details have changed
  • My child will be arriving late to school today
  • We have an appointments in school time
  • There has been a change or there is a new allergy
  • My child will be absent from school due to illness
  • Change to pick up arrangements on the day
  • My child needs medicine in school
  • Term dates 
  • School trips 
  • School events 
  • Dinners
  • We are wanting to take our child on holiday in school time
  • System queries 
  • Music lessons
  • After school clubs

If you are unsure who to contact – contact the school office !